Help
Every transaction carries a reference like NAS-8F42QK — quote it whenever you get in touch.
I sent a deposit without the memo.
A deposit that arrives without its memo is held and attributed manually — it is never lost. Contact support with the transaction hash and it will be credited to your account.
My transfer failed. Where is my money?
Back in your balance, in full, with no fee taken. A failed transfer always returns your funds before you are notified, and the failure message says so.
Why can't I see the network fee?
Nas pays it. It is a fraction of a cent per on-chain operation, and most of what you do never touches the chain at all.
What is my Nas ID?
A short handle you share instead of a long wallet address. Anyone with a Nas Wallet can pay it instantly and for free.
Dedicated support channels are set up as the product moves off Testnet. Until then, this is a demonstration environment.